Privacy Policy

1. Introduction

Complete The Look ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify app. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Information You Provide

When you use Complete The Look, we collect information that you provide directly to us, including:

• Shop information (shop domain, name)
• Product group data (names, descriptions, product associations)
• Custom swatch images and videos you upload
• Preview images and videos you upload
• Style and customization preferences
• Subscription plan information

2.2 Automatically Collected Information

We automatically collect certain information when you use our app:

• Session information for authentication
• App usage data and analytics
• Error logs and performance data

2.3 Information We Do NOT Collect

We do NOT collect any customer personal information, payment information, or browsing data from your store visitors. We only collect data necessary to provide the app's functionality.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your subscription and manage billing
• Respond to your inquiries and provide customer support
• Send you technical notices and updates
• Monitor and analyze usage patterns to improve the app
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information:

• Data is stored securely using industry-standard encryption
• Access to your data is restricted to authorized personnel only
• We use secure database systems (SQLite/Prisma) for data storage
• Regular security audits and updates are performed
• Data is backed up regularly to prevent data loss

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., hosting, analytics)
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of that transaction
• With Your Consent: We may share information with your explicit consent

6. Shopify Integration

Complete The Look is a Shopify app that integrates with your Shopify store. We access your store data through Shopify's secure API to provide our services. We only access:

• Product information (IDs, titles, handles, images) - to display in product groups
• Store information (shop domain) - for app functionality

We do NOT access customer data, order information, or payment details. All data access is subject to Shopify's API permissions and security measures.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Opt-Out: Uninstall the app at any time, which will stop data collection
• Objection: Object to certain processing of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. When you uninstall the app, we will delete your data within 30 days, except where we are required to retain it for legal or regulatory purposes.

9. Children's Privacy

Our app is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to be informed about data collection and processing
• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Our legal basis for processing your data is your consent and the performance of our contract with you to provide the app services.

12. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights
• Right to delete personal information

13. Cookies and Tracking Technologies

We use session cookies and similar technologies to maintain your login session and provide app functionality. We do not use tracking cookies or third-party analytics that track users across websites. Cookies are essential for the app to function properly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

16. Data Controller

[Your Company Name] is the data controller responsible for your personal information. For questions about data processing or to exercise your rights, please contact us using the information provided above.